Frozen goods
are sold as-is.

Because we sell chilled and frozen goods, we can't take back items after they've left our cold room. The short version is: goods sold are not returnable.

Damaged or spoiled on arrival

If your order arrives obviously spoiled, damaged, or with the wrong item, tell us within 2 hours of delivery. Keep the item as-is and send us a photo on WhatsApp. We'll refund or replace the affected item.

We got the order wrong

If we packed the wrong product, wrong quantity, or missed something — let us know and we'll make it right at no cost. Photo helps us investigate.

You changed your mind

You can cancel any order that hasn't been dispatched yet — see My orders. Once dispatched, we can't take frozen goods back for safety reasons.

Refunds

Refunds go back to the same Paystack payment method used at checkout, usually within 3–5 working days. Bolt fares (which you pay to the driver, not to us) can't be refunded through us.

Getting in touch

Fastest way is WhatsApp — see the About page for our number.